Preparing for your treatment

Your privacy

Your privacy will be protected at all times. Your therapist will leave you to change in private, and you will be draped with sheets throughout the treatment, covering all parts of the body not being treated.

Making reservations for SPA CHI

Advance booking prior to intended treatment time is recommended but not required. Please either call or visit the SPA CHI desk.

Please allow us an additional 30 minutes prior to your booked treatment time if you wish to discuss your treatment, and to give you time to complete the Element Questionnaire, which is an integral part of your treatment.

This will also allow the therapist time to prepare your villa / suite with the correct element oils and accessories prior to your arrival.

Arriving on time

To make the most of your spa experience, please arrive at least 10 minutes before your appointment. Free use of the Shower are part of your SPA CHI package, and time is needed to relax enjoy your experience.

Late arrivals

In the event that you are running late for your appointment, we will endeavor to conduct your full treatment. However, please note that the treatments may need to be adjusted to your original completion time.

Spa etiquette

To preserve the harmony within the spa kindly turn off your mobile phone.

Your comfort

Although we do our best to anticipate your needs, we appreciate that a spa is a very individual experience.

Please let your therapist know if there is any way she can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel, sound or lighting levels, etc.

We appreciate your feedback!